Return and Replacement Terms

  • We try our best to represent the actual colors shown on our website. We can not be responsible for different monitors depicting a slightly different color.  For this reason, we offer swatches.  Please email us at info@customwickerfurniture.com to receive swatches. 
  • Returns for any reason are the Buyer's sole responsibility. This includes wicker or fabric colors as perceived as being different, or  fabric textures. You must agree to these terms prior to purchase. For this reason, we offer swatches.
  • Returns, Including refused deliveries for any reason are to be returned at the buyer's cost and shipments arranged by the buyer in brand new condition, in all original packaging and will be credited the purchase price, less a 30% restocking fee and our actual original and return freight costs.  
  • We hope that you will contact us via email or phone with any problems with your order so that we can remedy the situation, and make you happy, as our greatest goal ( After making you happy) is to have you tell all of your friends and family how much you love us so they will come check us out too!
Replacement Terms Virofiber Wicker:
  • If any piece of your Viro furniture has significant damage due to defect of merchandise ( as opposed to client accident, etc.)  within 3 years of purchase, we will replace it free of charge.  Buyer pays shipping.
Replacement Terms of Solarban acrylic cushion covers:
  • If any of our Solarban cushions become faded within 2 years of purchase, we will replace them free of charge. Buyer pays shipping.

Replacement Terms Regular Wicker:

We want you to be able to enjoy your furniture for at least 2 years. In the unlikely even of significant problems with your furniture many months or years down the road within the 2 year period, your full unused guarantee time is transferred into store credit applied towards the purchase of a brand new set or replacement piece and a new guarantee time will start. For example, if you have your furniture for 18 months, you would be entitled to 6 months worth of equitable credit towards the purchase of a new set.

Damages by misuse, either intentional or accidental is not guaranteed in any way.

Please keep the your new furniture away from close range fire and chemicals. Please do not allow users to stand on arms, nor drop heavy objects on the glass. Our furniture is covered as described above only for residential use.

By buying our furniture, you fully agree to all of our terms. Any legal disputes arising in which the client did not follow terms, the client will be responsible for the seller's legal fees. In the event that any chargeback is filed for any reason that involves any unreported damage or missing items, wrongdoing or neglect or breach of contract by the client, the client is responsible for the amount due, plus interest if 18% or 1.5% per month and all fees and percentages charged by the collection agency until the current amount due is paid.