We file any necessary claims in the case of damaged or missing freight as long as you note any damage on the delivery receipt.

In the unlikely event that your shipment is damaged or missing: 

1.Do not refuse your shipment.

2. Please report the damage on your delivery receipt and email us immediately.  We can not replace damaged or missing item that is not noted on the delivery receipt.   

3. Please take pictures and email them to us detailing which piece has a problem..

 We must receive your report and pictures of damage within 24 hours of delivery. After we receive your report, we will promptly ship you a replacement, without cushions unless cushions are damaged.